Terms & Conditions

Please read the following terms & conditions carefully. Confirmation of a booking is deemed acceptance of these terms.

Prices:

All rates are quoted per room per night and are inclusive of VAT and service.

Credit Cards:

Your card details will be used to guarantee your booking. No charges will be made unless you have booked using an Advance Purchase rate or in the event of failure to comply with our cancellation policy.

Arrivals and Departures:

Check in is from 14:00.
Guests are requested to vacate rooms by 11:00.

Cancellations:

If you have booked our Flexible rate, for reservations of 1 to 2 rooms we have a 24 hour cancellation policy. If you wish to cancel your reservation you must do so by 14:00 the day before you are due to check in. If you do not cancel your reservation by this time you will be charged the full room rate. Reservations of 3 to 6 rooms are subject to a 72 hour cancellation period. For groups of 7 to 15 rooms a 14 day cancellation period will apply and for 16 rooms and above a 21 day cancellation period will apply. In the event of a non-arrival with failure to notify the hotel the credit or debit card which was provided when you booked will be charged for the first night’s stay and any additional days will be cancelled. No payment has been taken for your stay unless you have asked us to do so.

If you have booked our Advance Purchase rate, payment will usually be taken within 24 hours of making your reservation and this is strictly non-refundable and non-transferable. If payment is declined by your card issuer, we will make every effort to contact you, however we reserve the right to cancel your reservation if we are not successful.

Insurance:

You are recommended to have insurance to cover cancellation, curtailment or loss of baggage, personal effects and money.

Children:

High chairs are available free of charge, Z Bed’s and Cots are available for a charge; all are subject to availability. Children under the age of 18 must be accompanied by a responsible adult.

Pets & Animals:

Pets and animals are strictly prohibited, guests found to be in breach of our no animal policy will be charged £50.00 for deep cleaning and we also reserve the right to charge for any additional damage caused.

Smoking:

Smoking is strictly prohibited, guests found to be in breach of our no smoking policy will be charged £100.00 for deep cleaning.

Damages/Theft:

If we discover any damages or any items are stolen we reserve the right to charge your credit card.